What personal information does Pillaxia collect?

Pillaxia collects information you provide directly, including your name, email address, and professional credentials when registering. For patients, health-related data such as medication schedules and symptom logs may be collected as inputted by you or your healthcare provider.

Does Pillaxia sell personal data?

No. Pillaxia does not sell personal information to third parties. Patient data is only shared with authorised healthcare providers and family members as explicitly permitted by the patient through role-based access controls.

How does Pillaxia protect my data?

Pillaxia stores all personal and health-related data on secure, encrypted servers located in Ireland. The platform uses GDPR-compliant, consent-driven architecture with role-based access controls and HIPAA-aligned data handling practices.

How is my data used by Pillaxia?

Your data is used to provide medication reminders, symptom tracking, and care coordination services. It is also used to maintain and improve the platform, send service-related communications, and generate anonymised usage insights.

Where is Pillaxia data stored?

All Pillaxia data is stored on encrypted servers located in Ireland, within the European Union, in full compliance with GDPR requirements.

Can I request deletion of my Pillaxia data?

Yes. Under GDPR, you have the right to request access, correction, or deletion of your personal data at any time by contacting connect@pillaxia.com.

Privacy Policy | Pillaxia

Welcome to Pillaxia. We are committed to protecting the privacy and security of our users' information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information when you use the Pillaxia app and services. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information Collection and Use

For a better experience while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to:

Personal Data: Name, date of birth, contact information (such as email address, phone number, and physical address), health information relating to your medication regimen, and any other health data you choose to provide us.
Usage Data: This may include information such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, our service pages that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2. Data Collection Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. These technologies are used to enhance your experience and gather information that helps us improve our service.

3. Use of Data

Pillaxia uses the collected data to:

Provide and maintain our service
Notify you about changes to our service
Allow you to participate in interactive features of our service when you choose to do so
Provide customer care and support
Provide analysis or valuable information so that we can improve the service
Monitor the usage of the service
Detect, prevent, and address technical issues

4. Data Sharing and Disclosure

Pillaxia may disclose your personal data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of Pillaxia
Prevent or investigate possible wrongdoing
Share data with third-party service providers or business partners who assist in delivering the service, such as data analysis, payment processing, providing customer support, or conducting clinical research
For scientific research purposes
To address emergencies, such as situations that could threaten the life or safety of a person
For public health activities, including preventing or controlling disease, injury, or disability, under the guidance of health authorities
In the event of a merger, acquisition, or sale of all or a portion of its assets
Sharing data that has been de-identified or anonymized, meaning it cannot reasonably be used to identify an individual

5. Data Storage & Protection

Pillaxia stores all personal and health-related data on secure, encrypted servers. We employ industry-standard data storage solutions that comply with applicable healthcare regulations to ensure data integrity and security. Data is backed up regularly to prevent data loss. We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include the use of encryption technologies during data transfer, firewalls, secure server facilities, and stringent access controls on who can see and use the information. We continually assess new technologies for protecting information and upgrade our systems when appropriate.

6. User Rights

Pillaxia recognises and supports the following user rights regarding personal data:

Right to Access: You have the right to access your personal information to verify the legality of our use of it. You can request a copy of your personal data.
Right to Correct: You are entitled to correct any inaccuracies in your personal data.
Right to Erasure: Also known as the 'right to be forgotten,' you may request the deletion of your personal data when it is no longer necessary for us to retain it.
Right to Restrict Processing: You can request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to how we process your personal data, under certain conditions.
Right to Data Portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Pillaxia is committed to facilitating these rights efficiently and without undue delay.

7. Cookies and Tracking Technologies

Pillaxia uses cookies and similar tracking technologies to track the activity on our service and hold certain information. We use these technologies for several purposes:

Essential Cookies: Necessary for the website to function and cannot be switched off in our systems.
Performance and Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site.
Functional Cookies: Enable the website to provide enhanced functionality and personalization.
Advertising Cookies: May be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.
Security Cookies: Used to authenticate users and protect user data from unauthorized parties.
Customisation Cookies: Help Pillaxia store preferences set by users such as account name, language, and location, to provide personalized content and enhance the user experience.

You can manage your cookie preferences through your browser settings.

8. International Data Transfers

Pillaxia is based and operates exclusively in Ireland. All personal data collected by Pillaxia is stored on servers located within Ireland. The data we collect from our users is processed and stored locally in accordance with Irish data protection laws, which adhere to the strict standards set by the European Union's General Data Protection Regulation (GDPR). Currently, we do not transfer user data internationally or outside of Ireland.

9. Data Retention

Pillaxia retains personal data for operational, legal, and audit purposes for as long as is necessary for the purposes set out in this Privacy Policy. The following are the specific retention periods for different categories of data:

User Personal and Health Data: Retained for the duration of the user's active engagement with the app plus a standard period of 5 years post the last interaction to comply with healthcare regulatory requirements.
System Logs and Operational Data: Retained for the duration of the user's active engagement with the app, and no longer than one year post the last interaction, except in cases where longer retention is required for security investigations or regulatory compliance.
Financial Transactions and Billing Information: Retained for 7 years to comply with tax and accounting legal requirements.
Customer Service Records: Retained for 3 years to accommodate potential claims and queries.

Upon the expiry of the retention periods, data shall be permanently deleted from all storage media. Where deletion is technically infeasible, data will be securely anonymized to prevent identification of individuals.

10. Children's Privacy

Pillaxia recognizes the importance of protecting the privacy and safety of children, especially when it comes to their personal health data. Pillaxia does not knowingly collect any personal information from children under the age of consent without the consent of the child's parent or guardian. Before collecting, using, or disclosing personal information from a child, Pillaxia requires verified parental consent. Parents or guardians are given full control over the information provided by and about their child, including the rights to review the child's personal information, request deletion, and refuse further collection or use of the child's information.

11. Changes to the Privacy Policy

Pillaxia reserves the right to amend this policy as required. Should our operational scope change in the future, we will update this policy accordingly and implement all necessary safeguards to ensure that your personal data remains protected in compliance with applicable data protection laws.

12. Contact Information

For questions or concerns about our privacy practices, or to review, update, or delete you or your child's personal information, please contact our Data Protection Officer at connect@pillaxia.com.