Welcome to Pillaxia. We are committed to protecting the privacy and security of our users' information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information when you use the Pillaxia app and services. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information Collection and Use
For a better experience while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to:

• Personal Data: Name, date of birth, contact information (such as email address, phone number, and physical address), health information relating to your medication regimen, and any other health data you choose to provide us.

• Usage Data: This may include information such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, our service pages that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2. Data Collection Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. These technologies are used to enhance your experience and gather information that helps us improve our service.

3. Use of Data
Pillaxia uses the collected data for various purposes to:

• Provide and maintain our service

• Notify you about changes to our service

• Allow you to participate in interactive features of our service when you choose to do so

• Provide customer care and support

• Provide analysis or valuable information so that we can improve the service

• Monitor the usage of the service

• Detect, prevent, and address technical issues

4. Data Sharing and Disclosure
Pillaxia may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation

• Protect and defend the rights or property of Pillaxia

• Prevent or investigate possible

• Share data with third-party service providers or business partners who assist in delivering the service, such as data analysis, payment processing, providing customer support, or conducting clinical research

• For scientific research purposes

• To address emergencies, such as situations that could threaten the life or safety of a person

• For public health activities, including preventing or controlling disease, injury, or disability, under the guidance of health authorities

• In the event of a merger, acquisition, or sale of all or a portion of its assets

• Sharing data that has been de-identified or anonymized, meaning it cannot reasonably be used to identify an individual

5. Data Storage & Protection

Pillaxia stores all personal and health-related data on secure, encrypted servers. We employ industry-standard data storage solutions that comply with applicable healthcare regulations to ensure data integrity and security. Data is backed up regularly to prevent data loss. We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include the use of encryption technologies during data transfer, firewalls, secure server facilities, and stringent access controls on who can see and use the information. We continually assess new technologies for protecting information and upgrade our systems when appropriate.

9. Data Retention

Pillaxia retains personal data for operational, legal, and audit purposes with the importance of eliminating outdated, unnecessary data, for as long as is necessary for the purposes set out in this Privacy Policy. This establishes the protocols for retaining and deleting the data collected by Pillaxia, ensuring that the company handles all user data responsibly, securely, and in compliance with applicable laws and regulations. This policy applies to all data stored on our digital platforms, servers, and any physical storage locations. It covers data including, but not limited to, user-generated data, system logs, and transaction records related to medication management activities.

Data collected is limited to what is directly relevant and necessary to accomplish specific purposes. Data is retained only for as long as necessary to fulfill the stated purposes, including compliance with our legal obligations, resolution of disputes, and enforcement of our agreements. Data retained will be protected using appropriate technical and organizational security measures.

The following are the specific retention periods for different categories of data:

• User Personal and Health Data: Retained for the duration of the user’s active engagement with the app plus a standard period of 5 years post the last interaction to comply with healthcare regulatory requirements.

• System Logs and Operational Data: Retained for the duration of the user’s active engagement with the app, and no longer than one year post the last interaction, except in cases where longer retention is required for security investigations or regulatory compliance.

• Financial Transactions and Billing Information: Retained for 7 years to comply with tax and accounting legal requirements.

• Customer Service Records: Retained for 3 years to accommodate potential claims and queries.

Upon the expiry of the retention periods, data shall be permanently deleted from all storage media. This includes:

• Deletion of all electronic files and databases containing personal and health data.

• Secure disposal of any physical records.

• Where deletion is technically infeasible, data will be securely anonymized to prevent identification of individuals.

Data may be retained beyond the standard periods if required by new legal obligations, during the ongoing investigation of legal claims, or if essential for protecting the legal interests of Pillaxia and its users.

This Data Retention Policy will be reviewed annually or as needed to ensure compliance with evolving legal standards and operational requirements. Questions regarding this policy should be directed to the Data Protection Officer at connect@pillaxia.com. 

6. User Rights

Pillaxia recognises and supports the following user rights regarding personal data:

• Right to Access: You have the right to access your personal information to verify the legality of our use of it. You can request a copy of your personal data.

• Right to Correct: You are entitled to correct any inaccuracies in your personal data.

• Right to Erasure: Also known as the 'right to be forgotten,' you may request the deletion of your personal data when it is no longer necessary for us to retain it.

• Right to Restrict Processing: You can request that we restrict the processing of your personal data, under certain conditions.

• Right to Object to Processing: You have the right to object to how we process your personal data, under certain conditions.

• Right to Data Portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Pillaxia is committed to facilitating these rights efficiently and without undue delay.

7. Cookies and Tracking Technologies

Pillaxia uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We use these technologies for several purposes:

• Essential Cookies: Necessary for the website to function and cannot be switched off in our systems.

• Performance and Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site.

• Functional Cookies: Enable the website to provide enhanced functionality and personalization.

• Advertising Cookies: May be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.

• Analytical Cookies: Help Pillaxia to understand how users engage with the app by providing insights into how long users spend on the app, the interactions they make, and what content or features they find most useful.

• Security Cookies: Used to authenticate users and protect user data from unauthorized parties.

• Customisation Cookies: Help Pillaxia store preferences set by users such as account name, language, and location, to provide personalized content and enhance the user experience.

You can manage your cookie preferences through your browser settings.

8. International Data Transfers

Pillaxia is based and operates exclusively in Ireland. We are committed to maintaining the privacy and security of our users' information. All personal data collected by Pillaxia is stored on servers located within Ireland. As such, the data we collect from our users is processed and stored locally in accordance with Irish data protection laws, which adhere to the strict standards set by the European Union’s General Data Protection Regulation (GDPR). Currently, we do not transfer user data internationally or outside of Ireland.

10. Children's Privacy

Pillaxia recognizes the importance of protecting the privacy and safety of children, especially when it comes to their personal health data. Our services are designed to be used by individuals of all ages, including children under the age of consent, as defined by local legislation. We are committed to complying with the Children’s Online Privacy Protection Act (COPPA) in the United States, the General Data Protection Regulation (GDPR) in the European Union, and other applicable laws aimed at protecting children’s privacy. 

Pillaxia does not knowingly collect any personal information from children under the age of consent without the consent of the child’s parent or guardian. When Pillaxia collects personal data from children, it is done so under the direct supervision of a parent or guardian. This data is strictly limited to what is necessary to provide medication management services and to ensure the child’s safety while using our app.

Before collecting, using, or disclosing personal information from a child, Pillaxia requires verified parental consent. Parents or guardians are encouraged to review our practices related to children’s personal information and are given full control over the information provided by and about their child. This includes the rights to review the child’s personal information, request deletion, and refuse further collection or use of the child’s information.

We implement additional safety measures when processing children’s information, ensuring that all data is handled with the highest degree of security and confidentiality. This includes restricting access to children’s data within our organization and ensuring that all data transfers are encrypted and secure.

11. Changes to the Privacy Policy

Pillaxia reserves the right to amend this policy as required. Should our operational scope change in the future, we will update this policy accordingly and implement all necessary safeguards to ensure that your personal data remains protected in compliance with applicable data protection laws.

12. Contact Information

For questions or concerns about our privacy practices, or to review, update, or delete you or your child’s personal information, please contact our Data Protection Officer at connect@pillaxia.com.